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Effective Date: August 1, 2025

Radiant Air Conditioning and Comfort Solutions Inc. (\"Radiant Air Conditioning and Comfort Solutions Inc.,\" \"we,\" \"our,\" or \"us\") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.

By using our website, contacting us, scheduling services, or otherwise interacting with our business, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Information You Provide

Full name
Home and billing address
Email address
Telephone number
Property information
Service requests and appointment details
Payment information (processed securely through third-party payment providers)
Communications with our staff
Reviews, survey responses, and feedback

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visits
Referral websites
Cookies and similar tracking technologies

Information Collected Through Jobber

We use Jobber to manage scheduling, customer communications, invoicing, estimates, payments, and customer records. Through Jobber, information may include:

Customer contact information
Property addresses
Appointment history
Estimates and invoices
Payment status
Service history
Technician notes
Photos uploaded during service
Quotes
Signed estimates and work authorizations
Communications and messages
Customer portal activity
Online booking information
GPS-related job scheduling information
Time tracking records
Payment transaction records
Documents attached to jobs or invoices
Customer preferences
Marketing preferences

How We Use Your Information

We use personal information to:

Schedule and perform HVAC services
Provide estimates
Process payments
Send invoices and receipts
Respond to inquiries
Provide customer support
Communicate appointment reminders
Improve our services
Maintain service history
Process warranty claims
Send maintenance reminders
Send promotional communications when permitted by law
Detect fraud and enhance security
Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing performance
Improve customer experience

You can disable cookies through your browser settings, although some website features may not function properly.

How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that assist in operating our business, including:

Jobber
Payment processors
Email service providers
SMS communication providers
Website hosting providers
Cloud storage providers
Accounting software providers
Marketing service providers
Analytics providers

Information may also be disclosed when required by law, court order, subpoena, or to protect our legal rights.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as necessary to:

Provide our services
Maintain customer records
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

After retention is no longer necessary, information is securely deleted or anonymized where practical.

Your Privacy Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Request a copy of your information
Object to certain processing
Withdraw consent where applicable
Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in the email. You may also contact us directly to update your communication preferences.

Transactional communications regarding appointments, invoices, or active services will continue as necessary to provide our services.

Children's Privacy

Our services are intended for adults and property owners. We do not knowingly collect personal information from children under 13 years of age.

Third-Party Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Jobber Platform

We utilize Jobber as our customer relationship management (CRM), scheduling, estimating, invoicing, payment processing, and customer communication platform. Information stored within Jobber is processed according to our instructions and may also be subject to Jobber's own privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Radiant Air Conditioning and Comfort Solutions Inc.

Email: Info@radianthvacsolutions.com

Phone: 35222634554

Mailing Address: 4101 N.W. 6th St Gainesville, FL, 32609 Suite A-6

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Privacy Policy

What's Done With Your Information

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